Refund Policy

At Revia, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a 30-day return and refund policy from the date your order is delivered.

Eligibility for Refunds

To be eligible for a refund, returned items must:

• Be requested within 30 days of confirmed delivery
• Be unused and in original condition
• Include original packaging where possible
• Include proof of purchase or order confirmation

Items that do not meet these conditions may be denied.

How to Request a Return

To begin a return, please contact us through the contact page on our website with:

• Your order number
• Reason for return
• Any relevant photos if the item is damaged or incorrect

Once approved, return instructions will be provided.

Refund Processing

After the returned item is received and inspected, we will notify you of approval or rejection.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was sent
• The item arrived damaged
• The product has a verified manufacturing defect

Original shipping charges are non-refundable unless the return is due to our error.

Non-Refundable Items

The following may not be refunded:

• Gift cards
• Final sale or clearance items
• Used items not defective
• Returns submitted after the 30-day period